All sales are final. Please contact us at firstname.lastname@example.org if you have any questions/concerns prior to purchase.
Should there be any issue with a doll received, contact us within 3 business days of receiving your order at Orders@harperiman.com *This email is for existing orders and emails should include order number.
As of January 1, 2021 our turnaround time has changed to up to 8-12 weeks from date of purchase.
Each handmade doll ships priority (tracking and insurance included) within the U.S. for an additional $15 at checkout.
*For further protection we recommend Signature confirmation! However, signature confirmation is optional and an additional $3. If you would like this option you may add Signature confirmation by using the dropdown in the listing and selecting the "with signature confirmation" option.
*Please confirm your address before you check out as you may incur reshipping costs if your package is returned to us.
*Expedited shipping is available upon request for an additional $45 USD rush fee per doll. Order will be shipped in 7-10 business days from date of payment. Please contact email@example.com immediately (same day) after you place your order with order number and request. (Dolls are made to order and please note that there are limited slots available for rush shipping).
Business hours are Monday through Friday 9-5p PST. Closed on all holidays.
Custom orders are ready to ship in up to 8-12 weeks of purchase. Please refer to "ORDER A CUSTOM DOLL" for instructions * WE ARE NOT CURRENTLY ACCEPTING CUSTOM ORDERS