FAQ


2021 HarperIman Important dates


Jan 28th - all existing doll orders will be completed and shipped.

Jan 30th -
Doll release date (limited to 100 dolls)
Mar 15th -ship date for January 30th release orders

May 30th -ship date for 2nd batch of Jan 30th orders. If your order was received after the first 100 doll limit on Jan 30th, you have been sent a notice and your order will ship by this date.

May 30-Jun30th- MATERNITY LEAVE
 
Apr 20-July1st- Accessories will be available and ready to ship dolls will be listed as they become available

July 10th 9am PST -Doll release date (limited to 200 dolls)- CHRISTMAS ORDERS
October 10th -ship date for July 10th release orders

Sep 1st -WAITLIST PREORDER Doll release date (limited to 400 orders)- for those that do not mind waiting an extended period of time.
Oct 1- March 30 2022 -ship date for WAITLIST PREORDER

dates subject to change.

Q: How do we contact you?

A: For general inquires hello@harperiman.com

    For existing orders only, must provide order number Orders@harperiman.com

Q: When will my order ship?

 A: Usually 6-12 weeks from date of purchase. Please refer to your order confirmation email for estimated ship date.

Q: I need my order by a specific date. Can I still pay the rush fee?

A: As of January 1, 2021 there is a $45 rush fee if you would like your doll shipped 7-10 business days from date of purchase. Contact orders@harperiman.com immediately after placing your order to make this request. If able, we will send you an invoice.  
Orders placed during the waitlist preorder September 1st 2021, a rush fee is only available for a ship date of on or before Dec 1st 2021.

Q: Can I request a shade change only on a doll?

A: Yes, please use the notes section at checkout to leave us a note. For example, Penelope is shade 3, if you would like to order Penelope in shade 2, write "shade 2" in notes at checkout. Please refer to shades below. (color darkness may slightly vary depending on your screen lighting)


Q: How can I place a custom order?

A: We are not accepting custom orders at this time. If you placed an order during the waitlist preorder you may email us your custom requests orders@harperiman.com Make sure to include your order confirmation number in the subject line.

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Q: When will you sell accessories again?

A: Accessories will be available for purchase September 2, 2021 8am PST (sizes : Standard, Tea Party, More to Love)

Q: Your website says sold out. When will you accept orders again?

A: We have created a schedule for release dates (please see important dates above). We limit each release to 100-200 dolls and have been selling out within the first minute of each release. We are working on expanding production so that our dolls can be accessible on a regular basis, but please keep in mind that they are handmade and to keep the same quality of our dolls this will take time. 

Q: Am I able to track my order?

A: Yes! Once we package your order and a shipping label is created, You will automatically be sent a tracking number for your package via email. (sometimes it ends up in the spam folder) In the event that you do not receive an email by the end of 6 weeks from your purchase date, please email us and provide your order number. (orders@harperiman.com) 

Q: How do I place a custom order?

A: Please refer to our "ORDER A CUSTOM DOLL" tab on our website for custom ordering info. From mobile, the tab will be at the bottom of the page. From web, you can find the tab at the top of the page. We are currently NOT accepting custom orders. 

Q: Do you ship internationally?

A: Yes, Canada.

Canada - $50USD 

 

Q: Do you accept returns/exchanges?

A: No, all sales are final. Please email us with any questions/concerns prior to placing your order to ensure that you are making the right decision before you purchase. Every doll is handmade to order. Should there be any issue with a doll received, contact us within 3 business days of receiving your order at orders@harperiman.com

Q: Can I cancel my order ?

A: Of course. However, if you cancel BEFORE your scheduled ship date you are subject to a cancellation fee of $10.