Q: I placed my order a week ago, where is my order?
A: Most likely your order is still being processed or en route to the destination. We ship out orders 7-10 business days from date of purchase (business hours Mon-Friday 9-5p PST). Domestic shipping takes an additional 2-3 business days in transit.
Q: Am I able to track my order?
A: Yes! Once your shipping label is created, PayPal will automatically send you a tracking number for your package via email. (sometimes it ends up in the spam folder) In the event that you do not receive an email from PayPal 10 business days from the date of purchase, please email us. (email@example.com)
Q: How do I place a custom order?
A: Please refer to our "ORDER A CUSTOM DOLL" tab on our website for custom ordering info. From mobile, the tab will be at the bottom of the page. From web, you can find the tab at the top of the page.
Q: Do you ship internationally?
A: Yes, please email us at firstname.lastname@example.org for shipping rates. Including your shipping address and what you would like to order is helpful.
Q: Do you accept returns/exchanges?
A: No, all sales are final. please email us with any questions/concerns prior to placing your order to ensure that you are making the right decision before you purchase. Every doll is handmade to order.